Returns
Barker offers the facility to return goods by obtaining a full Refund or Exchange for an item of the same value, within 28 days of delivery excluding return postage charges.
In the unlikely event that you find a fault, let us know and we will arrange a collection. If on inspection we cannot find a fault we may return your purchase to you and prior to dispatch, we may charge you the delivery fee applicable to your location.
Belts are cut to size on order. For this reason, all belts are non-returnable (this does not affect your statutory rights).
Goods are returned at the customer's expense. We recommend that you obtain proof of postage and retain this until the refund/exchange has been processed.Â
Barker Shoes will not pay for Custom Charges/Import duty. If there is a charge for us to collect the returns then we will refuse the parcel.
Once the returned item is received a refund will be credited to the payment card or PayPal account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. Barker Shoes are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
Taking care of our goods
Upon receipt of your purchase please take care when trying them on and ensure that you do not damage the items or the packaging, as if you wish to return the item it must reach us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Proof of Purchase
Returns & refunds will only be accepted with a receipt, dispatch note or another proof of purchase and clearly stating the reason for the return.
Returns Procedure
To return an item please download a returns form to enclose with your return:
This must be completed and returned with the goods including proof of purchase to the following address:
FAO: Online Returns Department
Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom